Refund Policy

Last Updated: December 10, 2025

Overview

At AriseNote, we want you to be satisfied with our service. This Refund Policy explains when and how you can request a refund for your AriseNote subscription.

Quick Summary:

✅ 14-day refund window from payment date
✅ Full refund if requested within 14 days
✅ Simple process via email
⚠️ Account closure upon refund (cannot create new account for another free trial)

For complete terms, please also review our Terms of Service.

1. Refund Eligibility

1.1 Who Can Request a Refund?

You may request a refund if:

You made a payment for an AriseNote subscription (monthly or annual)
You submit your refund request within 14 days of the payment date
You are not satisfied with the service for any reason

1.2 14-Day Refund Period

In accordance with EU consumer protection laws, you have 14 days from the date of payment to request a full refund.

Important dates:

Payment date: The date your payment was processed by Stripe
Refund deadline: 14 days after the payment date (inclusive)
Processing time: Refunds are processed within 14 business days of approval

Example:

Payment processed: January 1, 2026
Refund request deadline: January 15, 2026 (14 days later)
You must submit your request by January 15, 2026

1.3 What Is NOT Eligible for Refund?

Refunds are not available for:

Requests made more than 14 days after payment
Free trial period (no payment made)
Partial refunds for unused portions of your subscription after the 14-day period
Additional free trials after receiving a refund (see Section 3)
Chargebacks or payment disputes filed directly with your bank or credit card company (please contact us first)

2. How to Request a Refund

2.1 Refund Request Process

To request a refund:

Send an email to: help@arisenote.com
Include the following information:
- Subject line: "Refund Request"
- Your AriseNote account email address
- Payment date or transaction ID (if available)
- Brief reason for refund (optional but helpful)
Wait for confirmation:
- We will review your request within 2 business days
- You'll receive an email confirming approval or requesting additional information
Refund processing:
- Once approved, refunds are processed within 14 business days
- Refund will be issued to your original payment method

2.2 Required Information

To process your refund efficiently, please provide:

Account email: The email address associated with your AriseNote account
Payment information: Payment date or Stripe transaction ID (we can look this up if you don't have it)
Reason (optional): While not required, feedback helps us improve our service

2.3 Response Time

Initial response: Within 2 business days (Monday-Friday, excluding holidays)
Refund approval: Typically same day as initial response
Refund processing: Within 14 business days of approval

Business days: Monday through Friday, excluding German public holidays

3. Important Consequences of Refunds

3.1 Account Closure

When you receive a refund:

✅ Immediate effects:

Your AriseNote account will be closed
All widget configurations will be deleted
Access to the service will be terminated
Your Notion integration will be disconnected

⚠️ Data retention:

Account data will be retained for 30 days after closure
After 30 days, all your data is permanently deleted
You can request immediate deletion if preferred

3.2 No Additional Free Trials

One Free Trial Per User Policy:

After receiving a refund, you are prohibited from:

Creating a new AriseNote account with the same email address to obtain another free trial
Creating a new AriseNote account with a different email address to obtain another free trial
Connecting the same Notion workspace(s) to a new AriseNote account to obtain another free trial

Why this policy exists:

Our free trial is designed to give new users an opportunity to evaluate AriseNote. Allowing multiple free trials after refunds would constitute abuse of our free trial system.

Enforcement:

We track email addresses and Notion workspace IDs. Attempts to circumvent this policy may result in:

Immediate account suspension
Permanent ban from the service
Legal action if fraud is suspected

3.3 Re-subscribing After a Refund

If you want to use AriseNote again after receiving a refund:

✅ You CAN:

Re-subscribe to AriseNote using the same account email
Connect the same Notion workspaces

❌ You CANNOT:

Receive another free trial period
Your new subscription will start immediately upon payment
You will be charged the full subscription fee

4. Refund Processing

4.1 Payment Method

Refunds are issued to the original payment method used for the transaction:

Credit card: Refunded to the same credit card
Debit card: Refunded to the same debit card
Other payment methods: Refunded according to Stripe's refund policies

4.2 Processing Time

AriseNote processing: Within 14 business days of approval

Bank/card issuer processing: Additional 5-10 business days (varies by financial institution)

Total time: Typically 3-4 weeks from request to funds appearing in your account

4.3 Refund Amount

Full refund: 100% of the subscription payment
No deductions: We do not deduct any fees or charges
Currency: Refunded in the same currency as the original payment

4.4 Refund Confirmation

You will receive email confirmation:

When your refund request is approved: Confirmation of approval and estimated timeline
When the refund is processed: Confirmation that refund has been issued to your payment method
Reference number: For tracking purposes

5. Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from using the service:

Before requesting a refund:

Contact our support team at help@arisenote.com
We will work to resolve the issue quickly
Most technical issues can be resolved within 24-48 hours

If issues cannot be resolved:

You may request a refund within the 14-day period
We may offer an extended trial period as an alternative
Your refund request will be processed as described above

5.2 Billing Errors

If you were charged incorrectly:

Contact us immediately at help@arisenote.com
Provide details of the billing error
We will investigate and issue a refund if an error occurred
Billing error refunds are not subject to the 14-day limit

5.3 Duplicate Charges

If you were charged more than once for the same subscription:

Contact us at help@arisenote.com with payment details
We will refund duplicate charges immediately
Duplicate charge refunds are not subject to the 14-day limit

5.4 Account Hacking or Unauthorized Access

If your account was compromised and unauthorized charges were made:

Contact us immediately at help@arisenote.com
File a report with your bank or credit card company
We will investigate and cooperate with fraud investigations
Refunds for unauthorized charges are not subject to the 14-day limit

5.5 Subscription Cancellation (No Refund)

If you cancel your subscription but don't request a refund:

Your subscription remains active until the end of the current billing period
You retain full access to AriseNote until the subscription expires
No refund is provided for unused time in the current billing period
Your account is not closed; you can re-subscribe at any time
If you want a refund, you must request it within 14 days of payment

6. Annual Subscriptions

6.1 Annual Refund Policy

Annual subscriptions are subject to the same 14-day refund policy:

Full refund if requested within 14 days of payment
No partial refunds for unused months after the 14-day period
Same consequences as monthly subscriptions (account closure, no new free trial)

6.2 Annual Subscription Cancellation

If you cancel an annual subscription after the 14-day refund period:

Your subscription remains active for the full year
No pro-rata refund for unused months
You can continue using AriseNote until the annual period ends
You will not be charged again unless you manually renew

7. Free Trial Refund Policy

7.1 Free Trial Period

AriseNote offers a 7-day free trial for new users.

Important notes:

The free trial is free; no payment is required
No refund is applicable because no payment was made
You can cancel anytime during the trial without being charged

7.2 Trial to Paid Transition

When your free trial ends:

You have a 7-day grace period to complete payment
If you pay during or after the trial, the 14-day refund period starts from the payment date
The 7-day trial and 7-day grace period do not extend the 14-day refund period

Example timeline:

Day 1: Free trial starts
Day 7: Free trial ends
Day 8-14: Grace period (account suspended but data retained)
Day 10: You make payment
Day 24: Last day to request refund (14 days from payment on Day 10)

8. Chargebacks and Payment Disputes

8.1 Contact Us First

Before filing a chargeback or payment dispute with your bank or credit card company:

Contact us at help@arisenote.com
We can usually resolve issues faster than the chargeback process
Chargebacks can take 60-90 days to resolve
Our refund process takes only 2-4 weeks

8.2 Chargeback Consequences

If you file a chargeback without contacting us first:

⚠️ Immediate consequences:

Your AriseNote account will be permanently suspended
All data will be immediately deleted
You may be permanently banned from using AriseNote
We may dispute the chargeback with documentation

⚠️ Financial consequences:

Chargeback fees ($15-25) may be charged to your account
We may pursue collection for chargeback fees and subscription costs
Your account may be reported to fraud prevention services

8.3 Legitimate Chargebacks

Chargebacks are appropriate for:

Unauthorized charges due to account hacking or fraud
Charges after you've already received a refund
Billing errors that we refuse to correct

In these cases:

Still notify us at help@arisenote.com
We will cooperate with your bank's investigation
We will not dispute legitimate chargebacks

9. Regional Considerations

9.1 European Union (EU) / European Economic Area (EEA)

EU consumers have additional rights under the Consumer Rights Directive:

14-day cooling-off period:

Right to cancel within 14 days of purchase
Full refund without needing to give a reason
AriseNote's policy complies with and exceeds these requirements

Digital services waiver:

By starting your free trial or using the service, you acknowledge that service delivery begins immediately
You waive the right to the cooling-off period if you've fully consumed the service
Our 14-day refund policy still applies regardless

9.2 United Kingdom (UK)

UK consumers have similar rights under the Consumer Rights Act 2015:

14-day right to cancel
Full refund for services not yet fully performed
AriseNote's policy complies with UK requirements

9.3 California (USA)

California consumers have rights under the California Consumer Privacy Act (CCPA):

Right to request refunds under our standard policy
No additional refund rights beyond our 14-day policy
Right to data deletion regardless of refund status

9.4 Germany

German consumers have rights under BGB (Bürgerliches Gesetzbuch):

14-day Widerrufsrecht (right of withdrawal)
Full refund without reason
AriseNote complies with German consumer protection laws

9.5 Other Regions

For consumers in other regions:

Our standard 14-day refund policy applies
May be supplemented by local consumer protection laws
Contact us if you have questions about your regional rights

10. Exceptions and Limitations

10.1 Force Majeure

We are not liable for refund delays caused by:

Natural disasters, pandemics, or acts of God
Government actions or regulations
Banking system failures
Payment processor (Stripe) outages
Internet or telecommunications failures

In such cases:

We will process your refund as soon as possible
We will keep you informed of any delays
The 14-day approval timeline may be extended

10.2 Refund Fraud

We reserve the right to deny refunds if we detect fraud:

Multiple refund requests from the same user
Systematic abuse of the refund policy
Creating multiple accounts to obtain refunds
False claims or misrepresentation

Suspected fraud may result in:

Permanent account suspension
Ban from future use of AriseNote
Legal action
Reporting to fraud prevention services

10.3 Subscription Transfers

Subscriptions cannot be transferred or refunded in the following cases:

Transfer to another user or account
Transfer to a different Notion workspace
Sale or transfer of your business
Change in business structure

11. Contact Information

For refund requests or questions about this policy:

Email: help@arisenote.com

Subject line: "Refund Request" or "Refund Question"

Response time: Within 2 business days (Monday-Friday)

Postal Address:
Maksim Gusev
Hildegard-Knef-Straße 3
85053 Ingolstadt, Bayern
Germany

For more information about AriseNote policies:

Terms of Service - Complete terms and conditions
Privacy Policy - How we handle your data
Data Processing Agreement - GDPR compliance details

13. Changes to This Policy

We may update this Refund Policy to reflect:

Changes in applicable laws
Changes to our refund process
Improvements to customer service

When we make changes:

We will update the "Last Updated" date at the top
Material changes will be announced via email
We will provide 30 days' notice for changes that reduce your rights
Continued use of the service after changes constitutes acceptance

Your rights:

If you don't agree with changes, you may cancel your subscription
If you cancel within 14 days of a material change, you may request a refund
Changes don't affect refund requests for payments made before the change

14. Summary

✅ You have 14 days from payment date to request a full refund
📧 Email help@arisenote.com to request a refund
⏱️ We process refunds within 14 business days
💳 Refund goes to your original payment method
🚫 Account will be closed and you cannot get another free trial
❓ Contact us first before filing a chargeback

We appreciate your business and want you to be satisfied with AriseNote. If you have any questions or concerns, please don't hesitate to contact us at help@arisenote.com.

Last Updated: December 10, 2025

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